Setting a default MAPI Mail Client in Windows 10

AA-01028


Issue:

Windows 10: When clicking any email icon in Synergist the MAPI compatible mail client isnt being used or called despite being set as default.

Error:

Unable to generate an email from the Synergist interface despite default set in Apps and features.

For example eM Client (MAPI mail client) is set in Apps and features



Resolution:

Windows 10 needs to have the relevant MAPI mail client set as default in control panel, simply using the "Choose Default Apps" interface doesnt always set this properly so you need to do this from the following interface

Control Panel->Programs->Default Programs->Set Default Programs.

Highlight your Mail Client->Choose defaults for this program

Tick the relevant setting(s) for your MAPI mail client (eM Client in this case is an example)