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1 4D crashes on MacBook Pro using OS X 10.12.2 (Sierra)

Issue: 4D / Synergist crashes as soon as you try to connect to Synergist, or click on the custom tab of the server selection dialog Error message: None, just an OS X crash report Cause: Changes in OS X 10.12.2 to support the MacBook Pro touchbar Resolution:…

2 4D.exe client error: "There is no disk in the drive ..."

Issue: Unable to access the 4D client software for Synergist Error message: 4D.exe error: there is no disk in the drive. Symptoms: Error appears on screen and and unable to 'continue' through Cause: This error message can be caused by the occasional use of…

3 Certified server and client platforms 4D

Issue: Which server and client platforms are certified for 4D 20004, 11 and 13? Notes: v11 4D v11 SQL is certified for 64 bit Mac and Windows operating systems as of release 3 (11.3). See the attached certification matrix for details. The certification matrix…

4 Clearing phantom user sessions / maximum concurrent connections reached (4D Server v11)

If you are unable to connect to your Synergist server ("Error, can't open database"), this may be due to there being no database license available. The message "The maximum number of concurrent connections has been reached" may be displayed in the error message…

5 Error message "External routine not found. ( Win32API )"

Issue: As soon as an action is taken the error message is displayed: External routine not found. (Win32API) Component: '4DRT' The plug-in method cannot be executed Cause: Leaving a client connection logged in overnight whilst a maintenance release is applied…

6 Error running 4D Client v13 for the first time - "damaged and can't be opened"

Issue: An error message is displayed when running the v13 Synergist client for the first time Error message: "4D is damaged and can't be opened. You should move it to the trash" Resolution: Temporarily allow applications from "anywhere" to be run Summary:…

7 Error when connecting to server

Attempting to connect to your server can sometimes display this message: Clicking on the details button will display more information about why this error message has been displayed: Often the cause is simply that you have reached the limit for client access…

8 How to install Microsoft XPS viewer - no XPS viewer installed on Windows Server 2003. Unable to print preview reports.

Issue: Unable to preview reports in 4D v13 + (or reports seem to start to preview but never preview) Error message: None Symptoms: Print preview not working. Cause: No XPS printer installed. Resolution: 1. Is the XPS viewer enabled in Windows features? 2.…

9 I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted”. Temporary disconnection from the database.

Issue: I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted” Symptoms: Unable to log onto 4D / 4D session is interrupted with an error message Error: In…

10 New 4D client installation displays no Synergist menu/task bar. Version number in title bar may be mis-formatted or scrambled

Issue: New 4D client installation displays no Synergist menu/task bar. Version number in title bar may be mis-formatted Error message: None Symptoms: No Synergist task menu displays. Unable to use Synergist. Cause: Some installations/profiles are missing…

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