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1 “Page cannot be displayed” when connecting using Internet Web browser

Issue: When I try to access Synergist Express via a web browser I get “Page cannot be displayed” or “Unable to display page” Error: Page cannot be displayed messages indicate that the web server is not responding. Unable to display the page message…

2 "The maximum number of concurrent users for your licence has been reached" or "No Production or Media Licenses available"

Issue: When I select our Synergist Express server to log on I get a message saying that “The maximum number of concurrent users for your licence has been reached” or "No Production or Media Licenses available" Symptoms: Unable to log in to Synergist Error:…

3 4D client closes or errors when inputting user name / password (“4D client has stopped working”)

Issue: 4D client closes or errors when inputting user name / password. Error: “4D client has stopped working”, or Problem: Welsh keyboard set as default input language. Welsh keyboards require a Unicode font to display extended characters which are not…

4 4D crashes on MacBook Pro using OS X 10.12.2 (Sierra)

Issue: 4D / Synergist crashes as soon as you try to connect to Synergist, or click on the custom tab of the server selection dialog Error message: None, just an OS X crash report Cause: Changes in OS X 10.12.2 to support the MacBook Pro touchbar Resolution:…

5 Clearing phantom user sessions / maximum concurrent connections reached (4D Server v11)

If you are unable to connect to your Synergist server ("Error, can't open database"), this may be due to there being no database license available. The message "The maximum number of concurrent connections has been reached" may be displayed in the error message…

6 How to access Synergist remotely

Issue: a) Users need to access Synergist remotely (ie. from home or a remote office). b) Clients would like to access the client portal, which requires external web access. Use of the client portal will also require that an entry is made in the web server…

7 How to change / can't remember your password

Issue: Password needs changing or permissions need adjusting. Forgotten password. Resolution: Someone at your site will normally be assigned the job of Synergist administrator They will not be able to access your existing password, but they will be able to…

8 How to set up the Synergist mobile device app

Setting up the Synergist app is straightforward. The first thing that you need to ensure is that remote access to your Synergist web server from external locations is configured (remote working from home or on the road, for example); see KB article AA-00249.…

9 How to update additional Synergist licenses.

Issue/Requirement: Additional Synergist licenses have been ordered - what is the process for getting them on to our local Synergist system? Solution: The Synergist licences you requested will have been generated and made ready to be installed onto your local…

10 I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted”. Temporary disconnection from the database.

Issue: I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted” Symptoms: Unable to log onto 4D / 4D session is interrupted with an error message Error: In…

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