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1 Alerts not being sent via Office 365

Issue: Some or all email alerts are not being received Symptoms: No email received in the intended recipient mailbox, log of messages shows error 10042 Either immediate alerts, or scheduled alerts, or both, are not being sent successfully. Going to tools…

2 Allow Synergist to access a Gmail mailbox for email integration

Issue: Email integration has stopped working Symptoms: Server pauses periodically, no email integration activities being created Cause: Gmail is no longer allowing Synergist to access your email integration mailbox Resolution: Allow "less secure" apps to…

3 Black background for new Apple Mail messages

Issue: Mac OS X v10.5, 10.6: Mail messages generated by applications may have a black background after installing Safari 5 or Mac OS X v10.6.4 Symptoms: After installing Safari 5 (with Mac OS X v10.5.8, Mac OS X v10.6.2, or v10.6.3), or after installing Mac…

4 Email client software compatible with Synergist

Issue/Requirement: Which email client to use with Synergist? Symptoms: You may have decided to use a different email client and/or decided to use hosted email Solution: The email client in use with Synergist needs to be simple MAPI compliant in order to work.…

5 Email integration troubleshooting

Issue: Email integration has been working in the past, but has since stopped working. Message sent to the mailbox used by Synergist are no longer being collected and created as activities in Synergist. Synergist is retrieving the subject line but not the…

6 How to set up email integration and attachments

Issue: The Synergist system has an attachments and email integration functionality that is not currently being utilised Resolution: For attachments, this just requires a shared folder on a server to which everyone (and the Synergist server machine) has full…

7 Integration with MS Outlook

Sending email from Synergist via Outlook: Outlook has protection built in to prevent emails being sent by another program. This message is what will be displayed if Outlook detects this behaviour: The user is required to check the allow access box and click…

8 No body text in email sent to Synergist

Issue: Email is getting to Synergist successfully, but there is no text in the body of the message. Error message: None Symptoms: No body text in emails sent to Synergist. Only header and subject text is received. Cause: Your mail server is removing the plain…

9 Setting a default MAPI Mail Client in Windows 10

Issue: Windows 10: When clicking any email icon in Synergist the MAPI compatible mail client isnt being used or called despite being set as default. Error: Unable to generate an email from the Synergist interface despite default set in Apps and features.…

10 Setting up SMTP based email alerts

Issue: The system has an alerts functionality (ie via activities), but this is not currently being utilised Resolution: Alerts are simple to set up. You simply enter the address of your smtp server into the relevant field in system parameters: Tools &…

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