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1 4D crashes on MacBook Pro using OS X 10.12.2 (Sierra)

Issue: 4D / Synergist crashes as soon as you try to connect to Synergist, or click on the custom tab of the server selection dialog Error message: None, just an OS X crash report Cause: Changes in OS X 10.12.2 to support the MacBook Pro touchbar Resolution:…

2 Always Show Scroll Bars in Mac OS X

On a mac you may not be able to always see scroll bars. There is a setting to change this so that they appear as normal. Follow this linked article to change the mac setting. http://osxdaily.com/2011/08/03/show-scroll-bars-mac-os-x-lion/

3 Apple Mail

Issue: Attachments in Apple Mail Error message: None Symptoms: Unable to add attachments to Apple Mail messages, attachments are always 'inline' (in the body of the message rather than showing as an icon). Cause: One of your Apple Mail signatures may be overwriting…

4 Black background for new Apple Mail messages

Issue: Mac OS X v10.5, 10.6: Mail messages generated by applications may have a black background after installing Safari 5 or Mac OS X v10.6.4 Symptoms: After installing Safari 5 (with Mac OS X v10.5.8, Mac OS X v10.6.2, or v10.6.3), or after installing Mac…

5 Error running 4D Client v13 for the first time - "damaged and can't be opened"

Issue: An error message is displayed when running the v13 Synergist client for the first time Error message: "4D is damaged and can't be opened. You should move it to the trash" Resolution: Temporarily allow applications from "anywhere" to be run Summary:…

6 I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted”. Temporary disconnection from the database.

Issue: I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted” Symptoms: Unable to log onto 4D / 4D session is interrupted with an error message Error: In…

7 Multiple pages printing from a Mac

Issue: Printing 4D reports (ie NOT SRPro documents) on a Mac prints multiple pages, each page has no text, or little text Resolution: Check if there is a duplicate fonts folder in the user library. Normally this is not required - the main library/fonts folder…

8 Power saving settings cause network interruption and errors in Synergist

Issue: Power saving enabled on network adapter Error message: Many and various, but continuing through will eventually lead to "The actual connection to the database has been disrupted". You should choose quit at this point - no other action is possible.…

9 Prompted for password when printing from Synergist

Issue: Being asked for a user name/password when printing from within Synergist at the beginning of each session. You may also be asked if trying to access the help menu or a services item. You will only be asked once per session for each of these activities.…

10 Propogate folder permissions, reset CRM attachments folder access, Mac server

Issue: Network users unable to fully access the Synergist attachments folder. Setting permissions on the attachments folder share point seems to have no effect. Network users still unable to access properly. Resolution: To propagate folder permissions: 1.Open…

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