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1 Printing issue with Windows 8.1 and standard Synergist reports Featured

Issue: Printing problems after upgrading to Windows 8 service pack 1 (Windows 8.1) This issue can be avoided by not applying service pack 1 to Windows 8. Note also that the next full release of Synergist (10.7) is not affected by this issue. Symptoms: Very…

2 4D client closes or errors when inputting user name / password (“4D client has stopped working”)

Issue: 4D client closes or errors when inputting user name / password. Error: “4D client has stopped working”, or Problem: Welsh keyboard set as default input language. Welsh keyboards require a Unicode font to display extended characters which are not…

3 Error message "External routine not found. ( Win32API )"

Issue: As soon as an action is taken the error message is displayed: External routine not found. (Win32API) Component: '4DRT' The plug-in method cannot be executed Cause: Leaving a client connection logged in overnight whilst a maintenance release is applied…

4 I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted”. Temporary disconnection from the database.

Issue: I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted” Symptoms: Unable to log onto 4D / 4D session is interrupted with an error message Error: In…

5 Lists not displaying correctly - appear out of line, incomplete, jumbled.

Issue: Missing sserife.fon font on Windows 7 machine Error message: None Symptoms: Lists not displaying correctly - appear out of line, incomplete, jumbled. Words and characters missing in Synergist lists (jobs, clients, contacts, etc. Cause: Missing system…

6 Lists not displaying or displaying incorrectly or just generally strangely

Issue: List and tables are only partially visible or not showing at all Error: Probably down to changing the default font used by Windows (haven’t come across this issue in Macs yet). Can also be caused by changing the dpi setting. Resolution: Resolved…

7 Power saving settings cause network interruption and errors in Synergist

Issue: Power saving enabled on network adapter Error message: Many and various, but continuing through will eventually lead to "The actual connection to the database has been disrupted". You should choose quit at this point - no other action is possible.…

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