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  • Troubleshooting(21)
11 Lists not displaying or displaying incorrectly or just generally strangely

Issue: List and tables are only partially visible or not showing at all Error: Probably down to changing the default font used by Windows (haven’t come across this issue in Macs yet). Can also be caused by changing the dpi setting. Resolution: Resolved…

12 New 4D client installation displays no Synergist menu/task bar. Version number in title bar may be mis-formatted or scrambled

Issue: New 4D client installation displays no Synergist menu/task bar. Version number in title bar may be mis-formatted Error message: None Symptoms: No Synergist task menu displays. Unable to use Synergist. Cause: Some installations/profiles are missing…

13 No phases on job, unable to create phase, strange (*NEW*) job number, new job number is wrong or out of sequence, etc.

Issue: A job or opportunity with *NEW* or x*x (where x is a number) rather than a properly formatted job number is in the list and nothing can be done with it. Error: The PC probably crashed during job or opportunity creation, or lost the connection to the…

14 Prompted for password when printing from Synergist

Issue: Being asked for a user name/password when printing from within Synergist at the beginning of each session. You may also be asked if trying to access the help menu or a services item. You will only be asked once per session for each of these activities.…

15 Propogate folder permissions, reset CRM attachments folder access, Mac server

Issue: Network users unable to fully access the Synergist attachments folder. Setting permissions on the attachments folder share point seems to have no effect. Network users still unable to access properly. Resolution: To propagate folder permissions: 1.Open…

16 Quicktime

Issue: Can cause any number of errors to do with displaying graphics. Resolution: If Quicktime is required, make sure it is the most current version.

17 Text and lines appear shifted or jumbled up in Synergist / List view problems

Issue: Display issues within tables Resolution: Windows XP 1. Click on Start then Control Panel 2. If control panel is set at Classic View, then double-click on the Display icon which is shown below: Then go to Step 3. Click on Appearance and Themes and then…

18 Unable to add user to a licensing group

Issue: When trying to add a license to a user getting a message that this could not be added Symptoms: The user in question will not be able to access the part of the system allowed by the license Error: It is most likely that you have run out of available…

19 Unable to log in to 4D v.11 or v.13 - multiple plug-ins have been installed (delete local resources). Plugins need refreshing - delete and recreate local resources.

Issue: Unable to log in. Plugins errors or generally strange and otherwise inexplicable behaviour in Synergist. Error message: Various. Multiple plugins have been installed. A series of plugins errors. Symptoms: Generally strange and otherwise inexplicable…

20 Unable to log in to 4D v.2004 - multiple plug-ins have been installed (delete local resources - 4D v.2004). Plugins need refreshing.

Issue: Unable to log in - various reasons may be given. Symptoms: Unable to log in. Strange behaviour in general in 4D client. When I open a form in Synergist Express some buttons / text / fields are not displayed / look funny (could also be due to QuickTime…

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