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  • Troubleshooting(21)
1 Printing issue with Windows 8.1 and standard Synergist reports Featured

Issue: Printing problems after upgrading to Windows 8 service pack 1 (Windows 8.1) This issue can be avoided by not applying service pack 1 to Windows 8. Note also that the next full release of Synergist (10.7) is not affected by this issue. Symptoms: Very…

2 Access to Synergist over the network is slow. What can I do to improve performance?

Issue: Synergist is performing slowly and at an unmanageable speed Resolution: There are a number of different factors that contribute to the performance of Synergist over the network. The first points to check are: Is the only application being served on…

3 Browser cache - how to clear

Issue: Unexpected behaviour in the browser client Resolution: Clear the browser cache Modern web browsers cache information from web pages to allow them to appear to load them more quickly. After an upgrade to your Synergist database it may be necessary to…

4 Database cannot be published

Issue: Unable to access the web portal. Error message: 'Database cannot be published' error when starting 4D server Symptoms: Unable to access the web portal. Cause: This error message is due to the fact that 4D Web Server is attempting to use a network (TCP)…

5 Email integration troubleshooting

Issue: Email integration has been working in the past, but has since stopped working. Message sent to the mailbox used by Synergist are no longer being collected and created as activities in Synergist. Synergist is retrieving the subject line but not the…

6 Error code # -5000

Error message: #-5000. May be accompanied by 'document cannot be created' message. Symptoms: Unable to attach pdf to email. Cause: When 4D does not have proper operating system permissions to complete a task, you may receive a -5000 error code. If this is…

7 Error when connecting to server

Attempting to connect to your server can sometimes display this message: Clicking on the details button will display more information about why this error message has been displayed: Often the cause is simply that you have reached the limit for client access…

8 How to install Microsoft XPS viewer - no XPS viewer installed on Windows Server 2003. Unable to print preview reports.

Issue: Unable to preview reports in 4D v13 + (or reports seem to start to preview but never preview) Error message: None Symptoms: Print preview not working. Cause: No XPS printer installed. Resolution: 1. Is the XPS viewer enabled in Windows features? 2.…

9 How to recover Synergist data from backup

Issue: The Synergist data needs to be recovered from backup Resolution: Start 4D server and click: Open backup Browse to your backup location Open the most recent .4bk file.

10 Lists not displaying correctly - appear out of line, incomplete, jumbled.

Issue: Missing sserife.fon font on Windows 7 machine Error message: None Symptoms: Lists not displaying correctly - appear out of line, incomplete, jumbled. Words and characters missing in Synergist lists (jobs, clients, contacts, etc. Cause: Missing system…

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