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1 'Lost diary entry'

Issue: When dragging a diary entry, receive a message 'Lost diary entry' Resolution: Somebody else is also editing the entry on another machine. One of you is bound to lose control, and whoever receives the 'diary entry lost' error simply needs to refresh…

2 Colour denotations within the synergist calendar

Issue/Requirement: Users would like to mark certain bookings with specific colours to make visual separations with the calendar. Solution: Synergist allows you to set certain colours for use within the diary bookings system; This could either be a manually…

3 Estimate not appearing in the diary

Symptoms: A phase marked as complete and subsequently uncompleted, contains estimate lines that no longer appear in the diary. Solution: When a phase is marked complete, all estimate lines are also marked complete. When the phase is uncompleted (on the financial…

4 Requisition not appearing in the diary

Issue: Job or requisition is not appearing in Diary Bookings Resolution: There could be several causes of this. Things to check are: Is the job live Is there an estimate Is the charge code set in file maintenance 'suppress from diary' Is the charge code being…

5 Synergist diary integration with iCal and Outlook 2007 onwards

Issue/Requirement: Every user in Synergist v10+ has a URL to allow diary bookings made in Synergist to be displayed in a calendar application such as iCal or Outlook. The iCal protocol allows for READ ONLY access to subscribed calendars – no changes to…

6 Unable to turn on Diary Bookings – “Protect unallocated estimated units is off”

Issue: When clicking on Diary Bookings get the following message: “Protect unallocated estimated units is off” Resolution: This switch can be turned on in the following are: Tools & settings Company settings Double click on relevant company Go to…

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