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1 “Page cannot be displayed” when connecting using Internet Web browser

Issue: When I try to access Synergist Express via a web browser I get “Page cannot be displayed” or “Unable to display page” Error: Page cannot be displayed messages indicate that the web server is not responding. Unable to display the page message…

2 Error when connecting to server

Attempting to connect to your server can sometimes display this message: Clicking on the details button will display more information about why this error message has been displayed: Often the cause is simply that you have reached the limit for client access…

3 Generating a SSL Ceritficate Request within Synergist

Generating a SSL Ceritficate Request within Synergist NOTE - ONLY USE THIS INTERFACE IF YOU HAVE NOT YET BEEN SUPPLIED WITH YOUR CERTIFICATE. IF YOU ALREADY HAVE YOUR CERTIFICATE YOU DO NOT NEED TO FOLLOW THIS GUIDE. Your Synergist server has a built-in user…

4 How to set up the Synergist mobile device app

Setting up the Synergist app is straightforward. The first thing that you need to ensure is that remote access to your Synergist web server from external locations is configured (remote working from home or on the road, for example); see KB article AA-00249.…

5 I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted”. Temporary disconnection from the database.

Issue: I get an error message saying “Error -10001 / -10002 / -10030 – the database cannot be used” or “The connection to the database has been disrupted” Symptoms: Unable to log onto 4D / 4D session is interrupted with an error message Error: In…

6 Power saving settings cause network interruption and errors in Synergist

Issue: Power saving enabled on network adapter Error message: Many and various, but continuing through will eventually lead to "The actual connection to the database has been disrupted". You should choose quit at this point - no other action is possible.…

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