This website uses cookies to track and improve your visitor experience. By using this site you accept their use:    learn more
Browser cache - how to clear
Author: David Stevenson Reference Number: AA-00693 Views: 5272 Created: 14-11-2012 02:42 pm Last Updated: 06-07-2016 12:46 pm 0 Rating/ Voters

Issue:  Unexpected behaviour in the browser client

Resolution:   Clear the browser cache

Modern web browsers cache information from web pages to allow them to appear to load them more quickly.  After an upgrade to your Synergist database it may be necessary to clear out this cache to ensure that all the information being used by your browser is up to date.  If our technical support team suspect your issue may be caused by caching of old information you will be instructed to clear your browser cache.  The method for doing this differs from browser to browser, the most popular are detailed below:

Windows

Edge - click the hub icon then the history icon.  Click the link to Clear all history.  Uncheck everything except cached data and files and click clear.

Internet Explorer 9, 10, 11 - click the gear icon to open the tools menu, select safety > delete browsing history
Uncheck everything except temporary internet files and click delete

Internet Explorer 7 & 8 - open the tools menu (press the alt key to reveal the toolbar) and select delete browsing history
Uncheck everything except temporary internet files and click delete

Firefox - click the open menu icon then the history icon > clear recent history
Click the details button to expand the list of items to delete
Change the time range to clear to everything
Uncheck everything except cache and click clear now

Chrome - click the menu icon (customize and control Google Chrome) and select more tools > clear browsing data
Set the "obliterate the following items from:" dropdown to "the beginning of time"
Uncheck everything except empty the cache and click clear browsing data

Opera - open the Opera menu (top left) and select settings > delete private data
Click the details options to show a list of items to delete
Uncheck everything except delete entire cache and click delete

Macintosh

Safari - open the Safari menu and select clear history
Set the clear drop down to all history and click clear history

Firefox - click the open menu icon then the history icon > clear recent history
Click the details button to expand the list of items to delete
Change the time range to clear to Everything
Uncheck everything except cache and click clear now

Chrome - click the menu icon (customize and control Google Chrome) and select more tools > clear browsing data
Set the "obliterate the following items from:" dropdown to "the beginning of time"
Uncheck everything except empty the cache and click clear browsing data


Quick Jump Menu
Info Ask a Question