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Help for Synergist and helpdesk contact details. How do I access the online help file? How do I access remote assistance?
Author: Synergist Knowledge Reference Number: AA-00333 Views: 11223 Created: 30-09-2010 05:03 pm Last Updated: 21-02-2014 10:42 am 0 Rating/ Voters


Issue:

I would like to access the on line help and view the training videos

Resolution:

Contacting the help desk:

Tel: +44 (0)1625 577918
Email: support@synergist.co.uk

Helpdesk Hours (UK time):

M-Th: 9am - 5:30pm.
F: 9am - 5pm.

We are closed on UK public holidays and between Christmas and New Year (25th December - 1st January).

Help and other resources (links to this knowledge base, tutorial videos, online help, Synergist web site and support email) are available from the 'about synergist' item on the help menu in the full 4D client software for Synergist.


Accessing the online help

From the web staff portal click the 'help' button in the top right of the window, or from within the full 4D client software:

Windows:

Full 4D client

  • Help from the top menu
  • About Synergist
  • Online help is accessed by clicking the button at the top (labelled 'Click for Synergist Help')
  • There are also links on the 'About' screen to the training videos, knowledge base and remote assistance

Web

  • Help button in the top right corner
  • The 'Client Area' button will give you access to the training videos
  • Click the 'remote' button to go to remote assistance 1.

Mac:

Full 4D client

  • Help from the top menu
  • Help for Synergist.
  • There are also links on the 'About' screen to the training videos, knowledge base and remote assistance

Web

  • Help button in the top right corner
  • The 'Client Area' button will give you access to the training videos
  • Click the 'remote' button to go to remote assistance 1
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